Ambur Billing Policy

There is no cancellation fee, ever.

Cancel your account and you will not be charged a cancellation fee. So, for example, if you were charged on the 5th and then canceled on the 8th you are still responsible for the monthly billing period beginning the 5th, but you will not be charged again. You are, however, responsible for any charges before you cancel including any charges for services you agreed to purchase pursuant to a one-year or multi-year purchase agreement.

How do I cancel?

To cancel your account, please email the Customer Care team so we can make sure your account is terminated safely and you don’t lose any data. EMAIL US AT SUPPORT@AMBURCLOUD.COM, 24 hours a day, 7 days a week.

Expert Training

Training appointments with an Expert may be purchased at an hourly rate at the price set forth on shop.shopkeep.com. Appointments are non-refundable, however any appointment cancelled 24 hours in advance of the scheduled time is available for rescheduling. If an appointment is cancelled in under 24 hours of the scheduled time, it will be marked as a completed appointment and cannot be rescheduled.

Payment and Refund Terms

  1. You must provide a valid US issued credit card in order to use our service.
  2. Accounts are billed at the beginning of each monthly billing period, except those accounts that have paid in advance for a committed period in excess of one month, and such charges are non-refundable. There will be no refunds or credits for partial months of Service or for months unused. No exceptions will be made to this rule in order for us to treat all of our customers fairly.
  3. All fees are exclusive of any and all taxes imposed by taxing authorities and you shall be responsible for payment of all such taxes.
  4. ShopKeep.com reserves the right to at any time modify or discontinue one or more elements of the Service on reasonable notice, except where technical contingencies cause disruption without notice.
  5. Prices of the Services are subject to change at any time with 30 days notice, unless you have agreed to a one year purchase agreement pre-paid, multi-year purchase agreement or to a fixed monthly price for a period covered by any one-year purchase agreement. We will let you know by any or all of the following – email, posting to AmburApp.com, posting inside the service.
  6. You agree to periodically review AmburApp.com pricing and policies made available on the AmburApp.com website in order to stay informed.
  7. ShopKeep.com shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Cancellation and Termination

  1. You must email in to Customer Care to cancel your account, so we can make sure your account is terminated safely and you don’t lose any data. EMAIL US AT SUPPORT@AMBURCLOUD.COM, 24 hours a day, 7 days a week.
  2. Upon cancellation, access to your backoffice will be permanently removed. Please take steps to export your data from the Service before requesting cancellation.
  3. There is no cancellation fee. You are, however, responsible for any charges before you cancel including any charges for services you agreed to purchase pursuant to a one-year or multi-year purchase agreement. So, for example, if you were charged on the 5th and then canceled on the 8th you are still responsible for the 30-day period following the 5th, but you will not be charged again.

Sales Tax For Hardware and Software Purchases

Based on applicable tax laws, Ambur will calculate, collect, and remit sales tax on behalf of our customers for software subscription purchases and hardware orders shipped to customers in the following states:

StateSales Tax Collected for Software SubscriptionsSales Tax Collected for Hardware OrdersEffective Date
Colorado6/1/2019
Connecticut6/1/2019
Hawaii6/1/2019
Iowa6/1/2019
Kentucky6/1/2019
Louisiana6/1/2019
Maine6/1/2019
Maryland6/1/2019
Michigan6/1/2019
Minnesota6/1/2019
Missouri6/1/2019
Nebraska6/1/2019
New Jersey6/1/2019
Oklahoma6/1/2019
Rhode Island6/1/2019
South Carolina6/1/2019
South Dakota6/1/2019
West Virginia6/1/2019
Wisconsin6/1/2019
New York12/31/2014
Illinois3/13/2015
Washington DC4/1/2015
Pennsylvania4/1/2015
Washington10/24/2017
North Carolina10/19/2015
Virginia9/1/2015
Utah11/14/2017

BE SURE TO REVIEW THE MERCHANT USER LICENSE AGREEMENT FOR ADDITIONAL TERMS AND CONDITIONS OF THE AMBUR SERVICE, OF WHICH THIS BILLING POLICY IS A PART.