July 18 @ 2:30pm EST
Ambur 2.0.1 has been approved.
The time it takes to appear in the App Store depends on how long it takes to distribute across Apple's servers. You should have access to the update within 24 hours internationally.
July 18 @ 11am EST
Our 2.0.1 update has been "In Review" by Apple since 10:20 AM EST this morning – the process is frustratingly opaque for us, but we can say usually it takes a couple hours at most between the start of review and release to the App Store. As soon as it's approved, we'll post on Facebook, Twitter, our blog, and we'll get an email out.
If you use Mercury credit card processing and are still on Ambur 1.11.6, don't update to 2.0.1 – wait for the 2.0.2 update. If you were not able to revert to 1.11.6 and are stuck on Ambur 2.0, then you will want to update when Ambur 2.0.1 is available.
Secondly, all of our staff has been shifted out of normal duties into support, and we've been answering support inquiries between 7 AM and 3 AM daily. The backlog is currently about 4 hours, and we'll be caught up by end of day. We will have staff available over the weekend.
July 17 @ 2pm EST
Since we're still in review with Apple giving us any information on what's happening or even rejecting us, we're providing a guide to reverting to a previous version of Ambur. This will only work if you have iCloud backups set up. We'd love to just send you Ambur 1.11.6 as a file, but unfortunately with the licenses directly tied in to the App, there is no way for us to circumvent the App Store.
Instructions on backing up database, restoring iPad with iCloud backup, and importing database.
July 16 @ 3pm EST
For those of you who have updated and are waiting for the latest release, we are very sorry that you have had to be so patient in waiting for the bug-fix release to be available, especially considering how integral your point of sale is to the day to day operations of your restaurant. We have attempted to and are continuing to reach out to everybody who has called or emailed us since the initial release was available, and hopefully everybody was able to be updated on what is going on. Unfortunately for many of our customers, as well as our support staff, there is nothing that we can actually do to resolve the main issues—linking devices and sending orders—except wait for Apple’s review team to approve our expedited app submission.
Release notes for 2.0.1 (still pending approval)
- fixed crash when attempting to link to Hub
- fixed crash when processing Mercury transaction with user name shorter than 10 characters
- fixed ‘send’ holding up printer from functioning
- only load data when tab is selected (decrease load time when logging in)
- added “open” button to closed order screen
- fixed bug when # of orders displaying “1” after last order is closed
- fixed bug with error message displaying after credit card void
- fixed bugs with order splitting (crash, split incorrect item, displaying incorrect quantities)
We understand the frustration that many of you have experienced and again greatly appreciate your collective patience. This ordeal has been a lesson for us, and we have learned from this mistake and updated our procedures and policies accordingly to ensure that moving forward you will receive improved application support, continued customer and technical support, and a constantly improving product that will continue to grow, and hopefully help expand your business.
July 16 @ 11am EST
We are currently still waiting on Apple’s review team to approve the bug-fix update that was submitted on Monday, July 14. The release was submitted as an expedited submission, and Apple has informed our development team that they are “aware of the expedited review request.”
For the time being, on Ambur 2.0, you may be limited on being able to link devices. There is currently nothing you will be able to do to correct this. This issue has been addressed in the submitted version.
If you’re experiencing problems with printing, this issue stems from the print on “send.” To temporarily resolve this, you will want to go to More —> Printer Groups, and for the time being remove the printers from the printer groups. You can then manually send the tickets to the kitchen using the functions bar located on the bottom right side of the screen.
We apologize that we’re still asking you for your patience at this time, but we will keep you updated on any new updates regarding the status of the approval here.
July 15 @ 12pm EST
As some of you may have experienced, there are a few significant issues relating to the initial Ambur 2.0 release. Many of our customers that installed the update or had the update automatically installed saw issues linking devices and “sending” tickets. Our development team went straight to work to fix these when the issues were reported to us, and an expedited update was submitted to Apple yesterday afternoon. We do apologize for any inconvenience, and we are trying to respond to all emails and voicemails as quickly as possible.
For those of you who have not yet updated to Ambur 2.0, please make sure to leave the Ambur application open on all of your devices. With Apple’s auto-updating(a default setting as of iOS 7), if you exit Ambur, the iPad may automatically update the app.
If you have already exited out of Ambur, please check to make sure that auto-update has been turned off by following the steps below:
-> iPad Home
-> iTunes & App Store
-> Turn off “Updates”
For those of you who have a familiarity with iCloud and Dropbox, Ambur 2.0’s database will work with Ambur 1.11.6. If you are not familiar with the processes stated above, please take caution when attempting to restore an iCloud backup on your device, and definitely be sure to have a working backup of your database stored elsewhere. If you call requesting to receive further instruction on reverting Ambur versions, please note that fact specifically. You will need to have your Apple ID username and password, your Dropbox username and password, and potentially a computer with iTunes installed.
We appreciate your patience and offer our sincerest apologies. Please keep checking back to the blog periodically.
The Ambur Team